ROYAL NICK HOTEL: PRIVACY POLICY
Effective Date: [November 19, 2024]
Royal Nick Hotel (hereinafter, the “Hotel,” “Royal Nick,” or “We”) is committed to protecting the privacy of the personal information we process to provide and offer our distinctive hospitality services. This Privacy Policy describes how we collect, use, safeguard, and share your information, and outlines your choices regarding your personal data.
As our guest and/or a visitor to our Website, you understand and agree that we may collect, use, and share your personal information in accordance with this Privacy Policy and our Terms and Conditions.
This Policy pertains to the personal information we collect or receive regarding our guests, employees, other individuals, and visitors to the www.royalnickhotel.com website (the “Website”), owned and operated by the Royal Nick Hotel.
We adhere to Ghana’s Data Protection Act, 2012 (Act 843), and strive to uphold international best practices for data privacy and security.
We collect information directly from you, automatically through our Website, and from other sources to provide our services.
When using our Website or making a reservation, you may voluntarily provide personal information about yourself or those traveling with you. This includes:
· Identification & Travel Details: Name, gender, nationality, date and place of birth, passport/visa information, and travel itinerary details.
· Contact Information: Home or business address, telephone number, and email address.
· Payment Information: Credit card or payment card number, billing address, expiration date, and security code (processed securely).
· Account Credentials: Login credentials, usernames, passwords, and security information for any online accounts you create.
· Service Requirements: Information necessary to fulfill special requests or provide specialized services (e.g., dietary needs, accessibility requirements). Note: We only collect sensitive information (like health data) as reasonably necessary to fulfill a service you explicitly requested.
· Preferences: Interests, preferred language, and preferences for receiving communications.
· Eligibility Information: Details provided when participating in a competition or promotional activity.
Our web servers automatically recognize and log statistical information about visitors to improve the Website’s functionality, accessibility, and effectiveness. This includes:
· Usage Data: Your domain name, the pages you view on our Website, access times, browser type, and the web page that referred you to us.
· IP Address: Your device’s Internet Protocol (IP) address.
· Tracking Technologies: We collect and store information automatically using cookies and similar anonymous tracking technologies (see Section 5 below).
We may also obtain contact details and other information about you from:
· Affiliates & Partners: Businesses with which we offer co-branded services or engage in joint marketing.
· Public Sources: Publicly-available sources used to validate or supplement the information we hold.
· Third Parties: Travel agents, online booking platforms, or service providers.
We use the personal information you submit and the non-personal information we collect for the following general business and service-related purposes:
· Service Delivery: Processing, fulfilling, and recording reservations and purchases; billing your card for deposits and advance purchases; and tracking stays.
· Communication: Contacting you for reservation confirmation, customer service, and sending post-stay communications (like guest surveys).
· Personalization & Marketing (Opt-In): Sending you communications about special offers and featured items if you have chosen to receive such notices.
· Safety & Compliance: Providing for the safety and security of our guests and staff, and meeting our legal and regulatory compliance requirements (including those under Act 843).
· Analysis: Conducting statistical or demographic analysis to improve our services and plan new amenities.
· Inquiries: Responding to your inquiries, complaints, and other communications.
· Social Media: Use of your public content uploaded to our Website from third-party sites (e.g., Twitter, Facebook, Instagram) for promotional purposes.
We may disclose your personal and non-personal information from time to time as permitted by law and this Privacy Policy.
· No Direct Marketing to Third Parties: We do not share your information with third parties for their use in direct marketing unless we have your explicit permission.
We may otherwise disclose your information as follows:
· Affiliated Entities: Your information may be shared among the Royal Nick Hotel management and affiliated group companies for business purposes, all of whom subscribe to treating your information in accordance with this Policy.
· Service Providers and Agents: We share information with contractors, agents, and outside vendors (e.g., payment processors, marketing providers, IT support) to perform functions on our behalf. These parties are obligated to protect your data in line with our standards.
· Completing Transactions: We share information necessary to complete a transaction you requested (e.g., sharing details with a travel agency or payment gateway).
· Aggregated Data: We may disclose non-personal, aggregated, or statistical information (such as usage trends) to affiliates and third parties without restriction.
· Legal Requirements: We may disclose your personal information to comply with the law, applicable regulations, governmental requests, court orders, or to enforce our Terms of Use and protect the rights, property, or safety of Royal Nick Hotel, our users, or others.
We use cookies and similar technologies (log files, clear GIFs) to maintain and improve the functionality of our Website.
· Cookies: A cookie is a small text file stored on your computer that may identify your device. It does not collect personal information about you.
· Do-Not-Track: We do not currently use technology that recognizes a “do-not-track” signal from your web browser.
· Data Location: Our Website is primarily maintained on servers located in Ghana. Personal information submitted through our Website and collected during your stay is stored locally and on servers in Ghana.
· International Transfer: If, for operational necessity (e.g., using international reservation software or affiliated services), your personal information is transferred outside of Ghana, we will take all steps reasonably necessary to ensure your personal information is treated securely and in accordance with this Privacy Policy and Act 843.
· Consent to Transfer: By using this Website and making a booking, you expressly consent to such transfer, storing, and processing of your personal information.
We use reasonable technical, administrative, and physical measures to protect the personal information contained in our system against misuse, loss, or alteration.
· Transmission Risk: Please be aware that no method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security during transmission.
· Your Responsibility: You are responsible for ensuring that the electronic devices and communication methods you use to communicate with us provide adequate security. You are also responsible for the use of any username and password you create to access our Website.
In compliance with Act 843, you have certain rights regarding your personal information:
· Access and Correction: You have the right to access and update your personal information.
· Deletion: You may request to delete your profile entirely. We will not delete information we are legally required to retain for business operations or legal compliance.
· Stop Processing/Opt-Out: You have the right to tell us to stop using your information for our direct marketing purposes (opting out). We will honor your request within the time period required by Ghanaian law.
· Authentication: For your protection, we may require adequate identification or documentation before providing or modifying the personal information we hold.
To exercise any of these rights, please send a written request to the contact details provided in Section 11. Please note that opting out will not prevent us from sending you communications necessary for your transactions or your account with us.
This Website is not designed nor intended for use by children under the age of 13.
· We do not knowingly collect personal information from children under the age of 13.
· We only collect personal information about a child when it is provided by a parent or guardian for the purpose of booking or providing necessary services.
We may make changes to this Privacy Policy from time to time without notice to reflect changes in our practices, legislation (including Act 843), best practice, or website enhancements.
Any revised Privacy Policy will be posted on our Website and will apply prospectively to information collected or modified after the effective date of the revision. Use of our Website after a revision signifies your consent to the revised Policy.
If you have any questions or complaints regarding this Privacy Policy, or any requests concerning your personal information, please contact us:
Customer Services
Royal Nick Hotel
Obetsebi Lamptey Rd, Community6 – Tema, Ghana
info@royalnickhotel.com
+233 595 06 075